Terms and Conditions

Sunrise Casino’s site terms explain the main rules that apply when you visit the website, register a player account, deposit, play casino games, claim promotions, and use any related services offered through the platform. They are meant to set clear expectations for both you and the operator, so you can play with confidence and understand how the service works.

By accessing the Sunrise Casino website, creating an account, or using any part of the service, you agree to follow these conditions of use, along with any additional rules shown in specific areas of the site (such as bonus terms tied to a particular promotion).

What these rules cover (and how they apply)

These service terms apply to your use of:

• The Sunrise Casino website and mobile experience
• Your player account, including account settings, limits, and verification
• Real-money and bonus play
• Deposits, withdrawals, and balance activity
• Promotions, including free spins, deposit matches, and special offers
• Support tools and account communications

If any promotion or feature has its own specific rules, those specific rules apply in addition to these platform rules.

Adults only: Who may use Sunrise Casino

Sunrise Casino is intended for adults only. To use the platform, you must be at least the legal gambling age where you are physically located when you play.

It is your responsibility to make sure online gambling is legal in your jurisdiction and that you are allowed to access the service. The operator may restrict or block access in certain countries, regions, or locations, and these restrictions may change over time.

Signing up the right way: Account registration basics

When you create an account, you agree to provide accurate, current information and to keep it updated if anything changes. This includes contact details and payment-related information where required.

Accounts must be registered in your own name and used only by you. The operator may limit the number of accounts a person, household, device, or payment method can use, and may treat multiple registrations as a breach of the account rules if they appear connected or created to gain an unfair advantage.

Verification that protects you and the platform

To keep the platform secure and meet legal and operational requirements, Sunrise Casino may ask you to verify details before you can deposit, withdraw, or access certain features.

Verification requests may include documents or information to confirm:

• Your identity and age
• Your address or location
• Ownership of a payment method or wallet
• The source of funds when required
• Any other details needed to protect against fraud, misuse, or unauthorized access

If verification is incomplete, the operator may limit account functionality (such as withdrawals) until the required checks are finished.

Your account, your responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe someone else has accessed your account, you should contact support as soon as possible.

Your account is personal. You may not:

• Share your account with anyone else
• Transfer, sell, or assign the account
• Allow someone to play on your behalf
• Use someone else’s account, even with their permission

Deposits, withdrawals, and account balances: What to expect

Sunrise Casino offers a range of banking options, and availability can depend on your location, account status, and the operator’s risk controls. Supported payment methods may include AstroPay Card, Bitcoin, MasterCard, Neteller, Skrill, Visa, and eZeeWallet.

Processing times, fees, exchange rates, limits, and required steps can vary by method and may change. Withdrawal requests may be reviewed before approval, and reasonable checks may be applied to confirm identity, payment ownership, and compliance with platform rules.

Your displayed balance may include different categories (such as cash funds and bonus funds). If you have an active bonus, bonus rules can affect what portion of the balance is withdrawable and when.

Bonus rules that matter: Promotions, free spins, and eligibility

Bonuses and promotions can be a fun way to extend your play, but they come with bonus terms that you should read before opting in. If promotion-specific rules differ from these service terms, the promotion rules control for that offer.

Common bonus conditions may include:

• Eligibility requirements and location restrictions
• Minimum deposit amounts
• Wagering requirements and contribution rules
• Time limits to meet wagering
• Game restrictions, including excluded games
• Limits on combining promotions

Welcome bonus overview (example of promotion terms you may see)

Sunrise Casino may offer a deposit-match welcome bonus that applies automatically when you make a qualifying deposit. When available, typical welcome offer terms may include:

• Minimum deposit: $30
• Wagering requirement: 30x the bonus amount for slots and keno
• Eligible games: slots and keno
• No code required for activation when stated on the promotion
• Country restriction: the offer may be limited to players located in the United States of America

Contribution and eligibility can differ by game type. For example, some promotions may count table games or video poker at a different wagering rate, and some game categories may be excluded entirely. If you play excluded games while a bonus is active, the operator may void bonus-related winnings tied to that promotion.

Withdrawals and bonuses

If a bonus is active, additional conditions may apply to withdrawals, including how bonus funds are treated. Many promotions use a non-sticky bonus structure, meaning bonus funds are not cashable and may be removed if you withdraw before completing the requirements, while eligible winnings can become cashable after you meet the terms.

Some promotions may also apply a minimum cashout threshold, such as a $100 minimum withdrawal, or other reasonable banking requirements shown in the cashier or promotion details.

Game access can change: Availability, maintenance, and updates

Sunrise Casino works to keep the service available and stable, but access can sometimes be interrupted due to maintenance, software updates, network issues, device compatibility, or third-party outages.

Game titles, features, payment options, and promotions may be added, removed, paused, or limited at any time. Some content may be unavailable in certain locations or on certain devices.

Keep it fair: Prohibited behavior and misuse

The platform is designed for personal entertainment play. You agree not to use the website or your account for unlawful purposes or in ways that undermine fair play.

Prohibited behavior includes, but is not limited to:

• Using false, misleading, or stolen information
• Fraud, collusion, or attempts to manipulate outcomes
• Chargeback abuse or intentionally reversing legitimate payments
• Bonus abuse, including creating multiple accounts to claim offers
• Using unauthorized software, bots, scripts, or automation
• Trying to exploit errors, glitches, or vulnerabilities
• Allowing another person to access or use your account

If you notice a mistake or malfunction, you should stop playing the affected game or feature and contact support.

Reasonable enforcement: When Sunrise Casino may limit or close an account

To protect players and the integrity of the platform, the operator may take reasonable action when it believes rules have been broken, verification is incomplete, or account activity appears risky or abusive.

Actions may include:

• Limiting access to certain features
• Suspending or removing a bonus or promotion participation
• Freezing withdrawals temporarily while an issue is reviewed
• Closing an account where continued access is not appropriate

Any action is intended to be proportionate to the situation, based on the information available at the time.

Errors happen: How mistakes and technical issues are handled

From time to time, technical problems or human errors may occur. These can include display issues, incorrect balances, game malfunctions, interrupted sessions, or incorrect promotion crediting.

Sunrise Casino reserves the right to correct obvious mistakes and to address the effects of technical errors in a fair and reasonable way. This may include adjusting balances that were impacted by a clear error, voiding play affected by a malfunction, or re-crediting funds when appropriate after review.

Responsible gaming: Play for fun, set limits when needed

Gambling should be treated as entertainment, not as a way to make money. If playing stops being fun, it is a good idea to take a break and use available player protection tools.

Sunrise Casino may offer responsible gaming options such as deposit limits, time-outs, or self-exclusion. You can also review guidance and support resources on the platform’s responsible gaming page at /responsible-gaming.

Content ownership: Intellectual property and permitted use

The Sunrise Casino website, including its branding, design, text, graphics, and software elements, is owned by the operator or used under license. You may use the site for personal, non-commercial purposes related to playing and managing your account.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content without written permission, except where allowed by applicable law.

Third-party providers and linked services

Some games, payment tools, and technical services may be provided by third parties, including game studios and payment processors. Parts of the platform may rely on these providers, which can affect availability, processing speed, and feature performance.

If the website links to third-party services, those services may have their own terms and privacy practices. Sunrise Casino is not responsible for third-party platforms that it does not operate.

Liability limits written in plain English

Sunrise Casino aims to provide a reliable service, but it cannot accept responsibility for losses or damages caused by circumstances outside its reasonable control. This can include service interruptions, device incompatibility, third-party outages, delays in payment networks, user mistakes, internet failures, or events commonly known as force majeure.

Nothing in these service terms limits any rights you may have that cannot be excluded under applicable law.

“As is” and “as available” service: No guaranteed uptime

The website, games, and services are provided on an “as is” and “as available” basis. While Sunrise Casino works to maintain a secure, enjoyable experience, uninterrupted access and error-free operation cannot be guaranteed at all times.

Updates to these site terms

Sunrise Casino may update these terms and conditions from time to time to reflect changes in the service, security practices, legal requirements, or operational needs.

The latest version posted on the website will apply from the date it is published, unless otherwise stated. If you continue to use the platform after updates are posted, that use counts as acceptance of the updated terms.

Related policies you should also read

These service terms work alongside other important site policies and rules, which may include:

• Privacy Policy: /privacy-policy
• Cookie Policy: /cookie-policy
• Bonus Terms: /bonus-terms
• Anti-money laundering and verification standards: /aml-kyc-policy
• Responsible gaming tools and guidance: /responsible-gaming

If there is a conflict between a specific promotion rule and general platform rules, the specific promotion rule will usually apply for that promotion.

Need help or have questions? Contact Sunrise Casino

If you have questions about these conditions of use, your account, payments, or promotions, you can reach Sunrise Casino support through live chat, the on-site frequently asked questions, or by email at “support@sunrisecasinos.com.”

Using Sunrise Casino should feel clear and straightforward. These terms are here to protect players, support fair play, and explain how the platform operates, and your continued use of the site means you agree to follow the rules outlined above.