FAQ

Click “Sign Up” on the site, fill in your name, email, date of birth, and country, then choose a secure password. You’ll need to accept the terms and verify your email address by clicking the link sent to your inbox. After that, you can make your first deposit in the Cashier and enter any bonus code if required. Keep your login details secure, and consider enabling any available account security features like two-factor authentication where offered.

Sunrise Casino currently promotes a 200% Welcome Bonus (deposit match up to $1,000) for slots and keno. The offer requires a minimum deposit of $30, carries a 30x wagering requirement, and the bonus amount is non-cashable and will be removed from withdrawals. Activation requires entering the specified bonus code in the Cashier. Always read the full terms for eligible games and contribution rates before claiming.

Sunrise’s main recurring promotion is the Sunrise Club (code: CLUB250), which provides a deposit bonus plus a guaranteed free chip and is noted as having no wagering requirements for the chip portion. Most major bonuses at Sunrise are activated via coupon codes in the Cashier after making the qualifying deposit. No-deposit offers are rare; check the Promotions page and the Cashier for current codes and exact conditions.

Open the Cashier, choose a payment method, enter the deposit amount, and add a bonus code if applicable. Sunrise accepts AstroPay Card, Bitcoin/BTC, MasterCard, Neteller, Skrill, Visa, and eZeeWallet. Minimum deposit amounts can vary by method and promotion. Deposits with e-wallets and cards are typically instant; Bitcoin can be very fast depending on network confirmations. If a deposit doesn’t arrive, contact live chat or support@sunrisecasino.com with your transaction details.

To withdraw, go to the Cashier, choose a withdrawal method, and submit the amount. Withdrawal processing times depend on the chosen method: e-wallets and crypto are usually fastest, while cards and bank transfers can take several business days. Sunrise may require you to complete KYC (identity verification) before processing your first withdrawal. If a bonus is active, note that bonus funds may be non-cashable or subject to wagering rules that affect your maximum cashout.

A 30x wagering requirement means you must wager the bonus amount 30 times before withdrawing winnings from that bonus. For example, a $100 bonus with 30x wagering requires $3,000 in qualified bets before withdrawal. Sunrise specifies eligible games for each promotion (welcome and Sunrise Club apply to slots and keno only), and bonus funds may be “non-cashable” — meaning the bonus itself is removed if you request a withdrawal before meeting requirements. Check the promotion terms for contribution rates and excluded games.

Yes. Sunrise Casino supports mobile play through a responsive website optimized for smartphones and tablets. Most slots and many table games run smoothly on modern iOS and Android devices via the browser. For the best experience, use the latest browser version, keep your OS updated, and ensure a steady internet connection. Some progressive jackpots or desktop-only titles may be unavailable on smaller screens.

Sunrise features a broad library from top developers including NetEnt, Microgaming (Apricot), Evolution Gaming, Pragmatic Play, Play’n GO, Yggdrasil, Betsoft, Quickspin, Playtech, and many others. You’ll find slots, progressive jackpots, video poker, table games, and live dealer tables. Note that specific promotions may restrict play to slots and keno, so always check eligible game lists when using bonuses.

Sunrise uses industry-standard security measures like SSL encryption to protect your data and transactions. Licensing details are displayed on the site footer and in the Terms & Conditions; always verify the license jurisdiction and regulatory information there. If you’re unsure about legality in your state, consult local gambling laws or contact support for clarification before playing.

For KYC, Sunrise typically requests a government-issued ID (passport or driver’s license), proof of address (utility bill or bank statement dated within the last 3 months), and sometimes proof of payment (screenshot of e-wallet or a photo of the card with middle digits hidden). Submit documents via the secure upload link in your account. Verification helps speed withdrawals and is a standard industry practice to prevent fraud.

First, clear your browser cache or try a different browser or device. Ensure your internet is stable and disable VPNs or ad blockers that may interfere. If problems persist, take screenshots, note the exact error, and contact live chat or email support@sunrisecasino.com with details and timestamps. The support team can escalate technical issues to the tech department when necessary.

Sunrise provides responsible gambling tools such as deposit limits, loss limits, session time limits, time-outs, and self-exclusion options. You can set or change many limits in your account settings or request assistance via support. If you feel gambling is becoming a problem, reach out to customer support for help and consult organizations like GamCare or local resources for confidential support.