Support

Need help at any hour? Sunrise Casino’s customer support team is available around the clock to assist with account questions, deposits and withdrawals, gameplay issues, and more. Our agents are trained to be helpful and professional, and they’ll work with you until your issue is resolved—whether it’s a login problem, a transaction query, or a technical glitch while you “spin the reels.”

How to reach support — options and typical response times

Live chat: The quickest way to get help. Expect a response almost instantly or within a couple of minutes for most requests.
Email: Email support is available at support@sunrisecasino.com . Typical reply time is within 12–24 hours, though more complex issues may take a little longer.
Phone support: If phone support is available in your region, you’ll find the local number in your account area or on the support page. Phone response is immediate when staffed.
FAQ / Help Center: For fast, do-it-yourself answers, check the FAQ section for step-by-step guides and common fixes—available anytime for instant help.

What the FAQ covers — quick fixes and common questions

Our FAQ and Help Center are designed to answer the questions players ask most often. You’ll find clear instructions on topics like account verification, deposit and withdrawal procedures, bonus terms, game rules, and troubleshooting tips. Using the FAQ can save time and free you from waiting for an agent when you need a quick answer.

Payments, currencies, and transaction support

If you have questions about deposits, withdrawals, or payment methods, our support team can walk you through each step. Sunrise Casino accepts options such as AstroPay Card, Bitcoin/BTC, MasterCard, Neteller, Skrill, Visa, and eZeeWallet, and supports multiple currencies including USD, AUD, CAD, EUR, NZD, ZAR, and Bitcoin. For faster resolution, have your transaction ID, date, and the payment method handy when you contact us.

How to get faster, smoother support

To help the team resolve your issue more quickly, include these details when you contact support:

Your account username or registered email.
Transaction ID(s) and exact dates for payment queries.
Screenshots or short videos of errors or unexpected behavior.
The device and browser/app version you’re using for technical issues. Providing clear, specific info helps agents diagnose the problem and get you back to playing sooner.

We take privacy, safety, and responsible play seriously

Our agents follow strict privacy and security practices when handling your personal information and transactions. If you need help setting deposit limits, time-outs, or self-exclusion, contact support and they’ll guide you through the available responsible gambling tools. If you prefer to learn more about Sunrise Casino before contacting support, read our full review for an overview of games, bonuses, and policies.

If you ever need help, start a live chat or email support@sunrisecasino.com—our team is ready to assist and committed to resolving your issue quickly and courteously.